Workforce Management Staff (Customer Service) - karirku

Workforce Management Staff (Customer Service)

PT Nusantara Ekspres Kilat (SPX Express)

Detail Pekerjaan

PendidikanD3,S1/S2
GenderPria/Wanita
UmurMaks. 30 tahun
Tipe PekerjaanPenuh Waktu
Pengalaman2 tahun
Diposting
Batas LamaranJuli 09, 2024
Lokasi KerjaYogyakarta

Deskripsi Pekerjaan

Job Description :

Analyze regional direction and gather information from Business Intelligence and Marketing to create a proper schedule that meets all company needs

Review and analyze incoming arrival patterns and provide recommendations to improve Best Customer Experience

Create overall Customer Delivery SPX reporting

Build Workforce Management model

Requirements :

Minimal Associate Degree in any major

Minimal 2 years of working experience in a related field (experience in WFM such as forecasting and scheduling is a must)

Strong with numbers, logic and data interpretation

Able to provide and develop reporting or dashboards from scratch

Should be excellent in Microsoft excel/Should be decent in Microsoft excel for other roles and Google Spreadsheets

Understand Customer Service SLA metrics

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