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Customer Service

PT Shopee International Indonesia
PT Shopee International Indonesia
Kirim Lamaran

Ringkasan Pekerjaan

  • Tingkat pendidikan: D3,S1
  • Gender: Pria/Wanita
  • Umur: 18 - 30 tahun
  • Tipe pekerjaan: Penuh Waktu
  • Pengalaman kerja: 1 – 3 tahun
  • Lokasi: Solo
  • Tanggal diposting:
  • Tanggal kadaluarsa: 2024-06-22

1. Customer Service (Fresh Graduates)

2. Customer Service (Experienced)

Job Description:

  • Handle CS end-to-end process, including complaints and inquiries from sellers and buyers Platinum Shopee through calls, email, and Live Chat
  • Manage and resolve customer-related issues and escalations
  • Be the voice of customers to provide feedback to the company
  • Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives
  • Requirements:

  • Minimum diploma or bachelor’s degree from any major
  • At least 1 – 2 years of experience in Customer Service area
  • Strong interpersonal communication skills, detail-oriented person, and good organizational skills
  • Willing to work in shifts and has a big interest working in an e-commerce company
  • Placement is in Solo for 3-6 months contract based