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Customer Complaint Management

PT Hyundai Motor Indonesia
PT Hyundai Motor Indonesia
Kirim Lamaran
Dibutuhkan

Ringkasan Pekerjaan

  • Tingkat pendidikan: D3,S1
  • Gender: Pria/Wanita
  • Umur: 18 - 30 tahun
  • Tipe pekerjaan: Penuh Waktu
  • Lokasi: Jakarta Pusat
  • Tanggal diposting:
  • Tanggal kadaluarsa: 2024-05-11

Customer Complaint Management

Responsibilities :

  • Monitor complaints and work to reduce the number of complaints
  • Create and ensure regular reports to management regarding the handling and volume of complaints
  • Ensure that all customer complaints and complaints from all channels are answered effectively
  • Coordinate and work together with dealer, other department and related parties in complaint settlement process
  • Handle complaint and severe complaints by direct communication and customer facing
  • Provide complaint resolution and approach/negotiate with customer to achieve win-win solution
  • Understand the reason and factors behind complaints and work to resolve customer issues
  • Provide feedback to other departments as countermeasure to prevent similar complaints
  • Develop and manage Complaint Management System
  • Ensure customers are provided with the best quality service as to maintain customers loyalty
  • Requirements :

  • Bachelor’s degree in any major with a minimum 3 years of experience in handling customers
  • Has good experience in customer service, customer facing, and managing severe complaints
  • Strong communication and negotiation skills across various level
  • Proficiency in Microsoft Office and database systems
  • Experience in the automotive industry and technical knowledge is a plus
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