Customer Complaint Management

PT Hyundai Motor Indonesia
Dibutuhkan
Monitor complaints and work to reduce the number of complaints
Create and ensure regular reports to management regarding the handling and volume of complaints
Ensure that all customer complaints and complaints from all channels are answered effectively
Coordinate and work together with dealer, other department and related parties in complaint settlement process
Handle complaint and severe complaints by direct communication and customer facing
Provide complaint resolution and approach/negotiate with customer to achieve win-win solution
Understand the reason and factors behind complaints and work to resolve customer issues
Provide feedback to other departments as countermeasure to prevent similar complaints
Develop and manage Complaint Management System
Ensure customers are provided with the best quality service as to maintain customers loyalty
Bachelor’s degree in any major with a minimum 3 years of experience in handling customers
Has good experience in customer service, customer facing, and managing severe complaints
Strong communication and negotiation skills across various level
Proficiency in Microsoft Office and database systems
Experience in the automotive industry and technical knowledge is a plus
Ringkasan Pekerjaan
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Tingkat pendidikan: D3,S1
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Gender: Pria/Wanita
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Umur: 18 - 30 tahun
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Tipe pekerjaan: Penuh Waktu
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Lokasi: Jakarta Pusat
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Tanggal diposting:
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Tanggal kadaluarsa: 2024-05-11
Customer Complaint Management
Responsibilities :
Requirements :