Customer Service Staff

Job Description:

Handle customer complaints and questions.

Understand about the company products.

Understanding and helping customers find solutions to the problems faced in order to get customer satisfaction.

Escalate problems that cannot be resolved to management.

Following procedures, guidelines and regulations that apply in the company.

Job Requirements:

Candidate must possess at least SMU in any field.

Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.

At least 1 Year)S) of working experience in the related field is required for this position.

Maximum of 27 years old.

Having the ability to solve problems faced by the customer.

Have good communication and presentation skills.

Can build a good relationship with the customer.

Fast learner and flexible